Last updated: January 05, 2021.
Certain services can only be offered if you provide Eigen with Personal Information. Consequently, if you choose not to provide us with any required Personal Information, we may not be able to offer you certain services.
If you are under the age of 13, or, unable to meaningfully consent to the collection, use, and disclosure of personal information, you must stop and not use any of Eigen’s services.
The types of Personal Information that Eigen collects from you depends upon the situation and the nature of the services that we provide you. We understand that your Personal Information may be private, and therefore we only collect it for the following purposes:
If you are an Eigen customer, we will collect Personal Information from you such as contact information, banking information, and billing information, including credit card information if applicable. We use this information to set up the requested service to establish the billing arrangement and provide you with bulletins or updates regarding new services or features.
If you are creating an xDine account, we will collect your email, a hashed password of your selection, the date and time of account creation, the community1 which led you to the account creation, the promotional code (if entered), and characteristics of the portal you are using (i.e. iFrame/embedded links). We use this information for, statistical survey and to administer your account, to enable your access to xDine, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud, and unauthorized access to an account.
If required to provide a service to you or respond to a question by you, we may collect Personal Information regarding your end-user customer, such as your end-user customer's credit card number and expiration date, debit card number, name, address, telephone number, email address, and transaction details or history. We may collect details regarding your transaction history and services with Eigen to address the issue at hand or to verify your identity.
If you are using xDine services, we may collect details regarding your order, such as specific food items and special notes, name, telephone number, email, IP address, and payment card information, such as credit card number and expiration date, credit card security code, cardholder name, and billing address. We use this information to be able to process your order.
If your order has been placed for delivery, we collect the physical address to which you have requested delivery. We use this information to complete your delivery and to allow you to select previously entered addresses for future deliveries.
If you submit an order for alcohol, you may be asked to provide government-issued identification upon delivery, to confirm that you are of legal age at the discretion of the merchant you are buying from.
If you are purchasing a gift card through xDine we may collect the sender’s name and email. We also may collect the recipient’s name, email, and physical address, to be able to deliver the physical or electronic gift card. We use this information to be able to process your order and send/deliver the gift card to the correct recipient.
We may collect your order history, including the date, time, IP address, cost, order type (takeout or delivery), physical address and delivery notes (if a delivery order), specific food items ordered, and special notes. We use this information to ensure that your order is correct and has been completed.
We offer you the opportunity to submit feedback on the restaurants on xDine. At this moment we will collect your email and order details, such as order number, specific food items ordered, and special notes. We use this information to forward the merchant your feedback and to allow them to review and get back to you.
If you apply for a job with Eigen, we will collect Personal Information such as your resume and may collect further Personal Information regarding your application. We use this information as part of our selective process to select the best candidate to fill a position.
When you view the Eigen website, we use a website analysis program to obtain information such as the number of people who view the website, what pages of our website they visit, and what websites they came from. This information is used by us solely to assess the effectiveness of our website. We may also use web server logs to tell us the referring URL's that you came from. This is used to aid us in preventing and analyzing patterns of fraudulent behaviour.
Statistical information is collected and used on an aggregate basis. No Personal Information is associated with these statistics. This statistical information is used to help us to continue to provide the best services to our customers.
Some information collected may be used and sold on an aggregated basis which does not contain any piece of Personal Information. We use this information for statistical purposes only, to help our customers to reach their Marketing goals.
Examples of aggregated data:
If you are an Eigen customer and use a login id on our website, cookies are used as session ID's to assist in site navigation.
In addition to our own cookies, we may also use services provided by third-parties, such as Facebook Pixel and Google Analytics to analyze website traffic and facilitate advertising.
At Eigen, we do not sell or rent your Personal Information without your consent. Personal Information that you provide us with may be disclosed to payment processors, financial institutions, or other third parties only when such parties require the Personal Information to process your requests.
We may, with your consent, disclose some of your Personal Information to generate customer relationship management lists to our clients to create offers based on personalized products and offers.
Further, we may disclose your Personal Information without your consent under special circumstances, such as:
Eigen is committed to the protection and security of your Personal Information. Our security practices are reviewed regularly and we employ current industry standard technologies to ensure the security of your Personal Information.
Electronic information is stored on secure servers maintained in a secure environment with limited access. Paper files are stored in locked filing cabinets and locked offices with limited access. When destroyed, paper files are shredded and electronically stored information is deleted.
Employees at Eigen are not provided with general access to Personal Information. Employees only have access to Personal Information if such access is necessary for the performance of their job. Further, all employees at Eigen are informed about the importance of security and Eigen's security practices, and failing to do so will result in an appropriate formal warning or disciplinary measure.
Information provided to us over our websites is encrypted and protected with Secure Socket Layer (SSL) and encryption technologies.
You have the right to access your Personal Information that is held by Eigen, subject to certain exceptions set out by law. These exceptions in which Eigen is not required to provide you with access to your Personal Information include, but are not limited to, situations where the Personal Information is protected by solicitor-client privilege, the Personal Information is commercially sensitive, or the disclosure of the Personal Information would reveal Personal Information about another individual.
Please note, the transmission of information via the internet is not completely secure. Although Eigen will take steps to protect your Personal Information, we cannot guarantee the security of our Personal Information or other data transmitted to Eigen; any transmission is at your own risk.
If you would like to access your Personal Information, please make a written request to Eigen's Privacy Officer at email@example.com. Please provide us with specific details of the information you are seeking. We may require further information to verify your identity for the request. We may charge you a minimal fee for providing the personal information, in which case we will first advise you of the fee and confirm if we should proceed with the request.
If you would like to amend your Personal Information, please provide the amended information to Eigen's Privacy Officer at firstname.lastname@example.org. Eigen's Privacy Officer does not wish to receive unsolicited messages.
If you request to be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.